Where Every Side of the Story Meets.
Last Updated: March 22, 2026
This policy applies to physical merchandise purchased through the n-btt store, including branded items, print editions, and other physical products.
We offer the following shipping options:
Please note that shipping times are estimates and may vary based on your location and external factors beyond our control.
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on orders over $50 within the continental United States.
We currently ship to select international destinations. International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient. Delivery times for international orders typically range from 7-21 business days.
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.
We accept exchanges within 30 days of delivery for items that are:
The following items cannot be exchanged:
To request an exchange:
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Please include photos of the damaged item and packaging when submitting your claim.
n-btt is not responsible for packages that are lost or stolen after delivery confirmation. We recommend selecting a secure delivery location or requiring a signature upon delivery for high-value orders.
For questions about shipping or exchanges, please contact us:
Email: legal@n-btt.com
Subject Line: Shipping and Exchange Inquiry